Return Policy

At MyPepto, we stand by the quality of our products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds
1.1 You have the right to cancel any purchase made through the Website within 7 days of receiving the products and receive a full refund of the purchase price. Please note that you will be responsible for the return shipping costs.1.2 Refunds are available for unopened and unused products within 7 days of the purchase date. Products that have been opened or used are not eligible for a refund due to safety and hygiene reasons.
1.3 As required by the Consumer Protection Act, we will accept returns of incorrectly supplied products where the product supplied was not substantially by the order placed.

2. How to Request a Refund
2.1 To initiate a refund, please contact our customer service team at [email protected] with your order number and the reason for the return.
2.2 Our team will provide you with a return authorisation and instructions on how to send the product back.

3. Return Shipping

3.1 Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped).
3.2 We recommend using a trackable shipping service to ensure the returned item reaches us.

3.3 Once we receive your returned item, please allow 5-7 business days for your refund
to be processed.

4. Contact Us
4.1 If you have any questions regarding our return policy, please reach out to our
customer service team at [email protected].

[email protected]

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